Facebook Page Integration
Connect your Facebook Page to Fiko with a single click. One connection powers three things: Messenger conversations in your inbox, publishing/scheduling Page posts, and AI-drafted replies to public comments — see Facebook Posts & Scheduling and Comment Moderation & AI Auto-Reply.
One-click connect
Log in with Facebook and pick a Page — no App ID, App Secret, or access tokens to copy manually.
One connection, three surfaces
The same Page connection handles Messenger DMs, Page posts, and public comment replies — no separate "Facebook Comment" channel to set up.
Real-time
Messages and comments are delivered to Fiko as they happen via Facebook webhooks.
Before you start
You will need:
A Facebook account that administers the Page
You will log in with this account during the connect flow and choose which Page(s) to grant Fiko access to.
Company Admin role in Fiko
Connecting a channel requires the Company Admin role.
Nothing needs to be created or configured in Meta for Developers beforehand — Fiko uses its own registered Facebook App for every customer, so there is no App ID, App Secret, or webhook URL to set up yourself.
How to connect a Facebook Page
Step 1 — Open the Messenger settings page
- 1In the main sidebar, click Apps.
- 2Under Channels in the Apps sidebar, click Facebook Messenger.
- 3Click Connect Messenger (if no pages are connected yet) or Connect New (to add another page).
Step 2 — Log in with Facebook
- 4Click Connect to Facebook. A Facebook login window opens.
- 5Log in and review the permissions Fiko is requesting (see Permissions requested below), then approve.
Step 3 — Choose a Page
- 6If your Facebook account manages more than one Page, a list appears — click the Page you want to connect. If it manages only one Page, this step is skipped automatically.
Step 4 — Done
- 7The login window closes and a success message confirms the connection. Messenger conversations from your Page now appear in your Fiko inbox, and the Page is ready for posting and comment moderation.
Repeat this flow to connect additional Pages — a company can connect more than one Facebook Page.
Permissions requested
Fiko requests the following Facebook permissions during connect. All are needed for the full Messenger + Posts + Comments experience — declining any of them may limit which features work for that Page.
| Permission | Used for |
|---|---|
| pages_messaging | Sending and receiving Messenger DMs |
| pages_manage_posts | Publishing and scheduling Page posts from Fiko |
| pages_read_engagement | Reading comments on Page posts |
| pages_manage_engagement | Replying to public comments (AI-drafted or manual) |
| pages_manage_metadata | Subscribing the Page to receive real-time message and comment events |
Who can access this page
Connecting or reconnecting a Page requires the Company Admin role. Viewers can see connected Pages but cannot start a new connection.
Troubleshooting
"This Page is already connected to a different company"
The Facebook Page you selected is already connected to another Fiko company. A Page can only be connected to one company at a time. Disconnect it from the other company first, or choose a different Page.
The Facebook login window closes without connecting
This usually means the permissions dialog was declined or closed early. Click Connect New and try again, approving all requested permissions.
Channel shows a health warning after connecting
The Page's access token may have been revoked or a required permission removed on Facebook's side. Reconnect the Page from the Channels page to refresh the connection.
Posts publish but comments don't get AI suggestions (or vice versa)
Both features share the same Page connection and permission set. Reconnect the Page to re-request the full permission set if one feature stopped working while the other still does.
Facebook Posts & Scheduling
Compose, attach media to, and schedule posts to your connected Page.
Comment Moderation & AI Auto-Reply
Review, edit, and approve AI-drafted replies to public comments on your posts.
Needs product confirmation
- Whether there is a limit on how many Facebook Pages can be connected per company.
- How to disconnect or delete a connected Page from the UI.
- Exact wording/flow shown when Facebook grants only some of the requested permissions.
- Rollout timeline dependency on Meta App Review for non-Development-Mode Pages.