Chat Tools
All the essential tools you need to deliver fast, reliable, and personalized customer support across every channel
Free 1-month trialNo credit card required
Break language barriers in every conversation
Automatically translate incoming messages and your replies in real time across all channels – so your team can support anyone, in any language, instantly.
Human-quality accuracy
Powered by advanced AI models trained for natural, localized communication.
Perfect for global teams
Support customers in 100+ languages without adding headcount.
Control Every AI Reply: Only Send What You Approve
Analyze each incoming message and generates a clear, relevant reply you can approve or edit before sending. Stay fast, accurate, and fully in control.
Stay in control
Every message goes out with your confirmation.
Gets smarter over time
Learns from past conversations to suggest better, more natural replies.
Reply faster with canned responses
Handle high-volume chats without repeating yourself. Save answers to common questions and send them in one click.
Type "/" to trigger suggestions
Enter a slash then start typing. Suggestions will start showing right away.
Set once, reuse endlessly
Store frequently used replies and drop them into any conversation in seconds.
Track Conversations with Tags
Add tags to chats to understand customer needs, track issue types, and enable better reporting.
Smarter reporting with tags
Filter and compare conversations by category, issue, or customer segment.
Perfect for high-volume support
Never lose track of priority cases again.
Share anything with your customers
Send any media files directly across all supported channels – WhatsApp, LINE, Telegram, Zalo, and more.
Drag & drop any file
Images, PDFs, screenshots, product catalogs – everything works.
Multichannel compatibility
Fiko automatically adapts file formats to each platform.
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