Live Chat Widget
Transform your website visitors into engaged customers with Fiko's powerful live chat widget. Easy to install, beautiful to use, and packed with features that turn casual browsers into loyal customers through real-time conversations.
Live Chat Widget Overview
Fiko's live chat widget is a modern, lightweight solution that seamlessly integrates into any website. Built with performance and user experience in mind, it provides instant communication between your visitors and support team while maintaining your brand identity.
Load Time: <2 sec
Optimized for fast loading
Size: <50 KB
Minimal page-speed impact
Mobile Ready
Responsive design
GDPR Compliant
Privacy-focused
Why Use Live Chat for Customer Support
Live chat is the preferred communication channel for modern customers, offering immediate assistance and personalized support that builds trust and drives conversions.
Instant Engagement
Connect with visitors immediately when they need help. No waiting for email responses or phone queues — just instant, real-time conversation.
Higher Conversion
Studies show websites with live chat see 20% higher conversion rates. Answer questions before they become reasons not to buy.
Cost Effective
Handle multiple conversations simultaneously with one agent. More efficient than phone support and more personal than email.
Rich Data Collection
Gather visitor information, browsing context, and conversation history to provide personalized support and improve your service.
Widget Features
Fiko's live chat widget comes packed with features designed to enhance customer experience while providing your team with powerful tools for effective support delivery.
Easy Installation
One-line JavaScript snippet that works on any website. No complex setup, no frameworks required — simply copy, paste, and go live.
- JavaScript
- Single Line
- Universal
- CDN Hosted
Complete Customization
Match your brand perfectly with custom colors, themes, positioning, and messaging. Light/dark modes, bubble or bar styles, and unlimited color options.
- Custom Colors
- Themes
- Positioning
- Branding
Smart Forms & Data Collection
Pre-chat forms, visitor information collection, and custom fields. Gather the data you need while respecting user privacy.
- Pre-chat Forms
- Custom Fields
- Visitor Info
- GDPR Ready
Multi-Language Support
Serve global customers with localized chat experiences. Custom welcome messages, offline messages, and UI text in multiple languages.
- Multi-Language
- Custom Messages
- Localization
- Global Support
Mobile Optimized
Perfect experience on all devices. Responsive design, touch-friendly interface, and mobile-specific optimizations ensure smooth conversations everywhere.
- Responsive
- Touch Friendly
- Mobile First
- Cross Platform
Setup Guides
Follow these comprehensive guides to implement and optimize your live chat widget. Each guide includes step-by-step instructions, best practices, and troubleshooting tips.
Widget Installation
Add Live Chat to Any Website
Widget Customization
Design & Position Your Chat Widget
Advanced Configuration
Forms, Languages & Security Settings
Requirements
Before installing your live chat widget, ensure you meet these simple requirements. Most websites can have live chat running in under 10 minutes.
Website Requirements
- Any website with HTML access
- HTTPS recommended (required for full features)
- Modern browser support (IE11+)
- JavaScript enabled
Account & Permissions
- Active Fiko account
- Widget creation permissions
- Website admin access
- Ability to edit HTML/add scripts
Technical Knowledge
- Basic HTML understanding
- Copy/paste code snippets
- Website file editing access
- Understanding of CSS selectors (optional)
Optional Enhancements
- Custom domain for branding
- Google Analytics integration
- CDN for faster loading
- SSL certificate for security
Getting Started
Ready to add live chat to your website? Start with the installation guide to get your widget up and running, then customize it to match your brand perfectly.
Recommended Setup Order
Install the widget on your website with basic settings
Customize appearance, colors, and positioning to match your brand
Configure advanced features like forms, languages, and security
Set up team assignments and test the complete conversation flow
Optimize for mobile and monitor performance metrics