Built for businesses like yours.
Whether you're an OEM selling under multiple brands, an agency managing client support, or a global e-commerce company — Fiko adapts to how you work.
OEM Manufacturers
Same product, different brand per market
You manufacture the same product but sell it under different brand names in different countries. Your Vietnamese customers contact "Brand A" on Zalo. Your Thai customers contact "Brand B" on LINE. Your Indonesian customers contact "Brand C" on WhatsApp. One support team handles all three — customers have no idea they're talking to the same people.
- Unlimited brands from one account
- Each brand has its own channels, AI, and canned responses
- Agents switch between brands in one click
- Customers always see the right brand identity
Customer Service Agencies
Each client is a brand, fully isolated
You run customer support for multiple clients. Before Fiko, that meant multiple tools, multiple logins, and constant context switching. With Fiko, each client is a brand. Your agents see only the clients they're assigned to. Complete isolation between clients — no risk of sending the wrong response to the wrong customer.
- Complete data isolation between clients
- Per-client AI knowledge bases
- Per-client channel configurations
- Scale to new clients without new tools
Holding Companies
Each subsidiary brand managed centrally
Your holding company owns multiple consumer brands. Each brand has its own customer base, but you want central oversight and shared support resources. Fiko gives you both: each subsidiary operates as its own brand with complete independence, while leadership has visibility across all brands from one dashboard.
- Central oversight across all brands
- Shared agent pool across subsidiaries
- Independent AI training per brand
- Consolidated reporting and analytics
Franchise Businesses
Each location is a brand
Your franchise has locations across multiple cities or countries. Each location needs to handle customer inquiries, but you want consistency in service quality. Set up each location as a brand. Local managers handle local inquiries. Headquarters monitors quality across all locations.
- Per-location brand setup
- Shared response templates
- Quality monitoring across locations
- Scalable to hundreds of locations
Global E-commerce
One team, every market, any language
You sell products globally. Customers in Japan message in Japanese on LINE. Customers in Vietnam message in Vietnamese on Zalo. Customers in Brazil message in Portuguese on WhatsApp. Your support team speaks English. Fiko translates everything both ways — customers think they're talking to native speakers.
- 50+ languages with real-time translation
- All major messaging channels
- One team handles every market
- No language training required
B2B SaaS Companies
API-savvy support without developer burnout
Your customers ask technical questions about your API. Before Fiko, that meant pinging developers on Slack every time a customer asked how to authenticate or which endpoint to use. Connect your Swagger docs to Fiko. The AI answers technical questions accurately, in the customer's language, without bothering your engineering team.
- Swagger/OpenAPI doc ingestion
- Notion knowledge base integration
- AI answers technical questions
- Engineers focus on building, not support
See how Fiko fits your business.
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