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Channels

WhatsApp, LINE, Zalo & Telegram — One Omnichannel Inbox.

Your customers choose their channel. You don't get to pick for them. Fiko brings every channel into one inbox — so your team never misses a message regardless of which app the customer prefers.

WhatsApp
LINE
Zalo
Zalo
Telegram
Messenger
Web Chat
Email

WhatsApp Business

Multi-provider

Global · Most widely used for business support

WhatsApp Business connects your customers to your team on the world's most used messaging app. Fiko works as a full WhatsApp CRM, supporting all three major WhatsApp providers — so you keep your existing setup without any migration.

Supported providers

Meta (direct)GupshupWATI

Setup time: 2–3 minutes

  1. 1Go to Settings → Channels → Add channel → WhatsApp
  2. 2Select your provider (Meta, Gupshup, or WATI)
  3. 3Authorise via the provider's connect flow
  4. 4Done — WhatsApp conversations appear in your inbox
Already using Gupshup or WATI? Keep your existing provider, number, and templates. No migration needed.

LINE Official Account

Thailand · Japan · Taiwan

LINE is the dominant messaging platform in Thailand and Japan with over 200 million users across Asia. For any business serving customers in these markets, LINE is where your customers already are. Native LINE API integration — not a third-party wrapper.

Setup time: 2–3 minutes

  1. 1Go to Settings → Channels → Add channel → LINE
  2. 2Log in with your LINE Business account
  3. 3Select your LINE Official Account
  4. 4Done — LINE conversations appear in your inbox
Zalo

Zalo Official Account

Exclusive

Vietnam · 75M users

Zalo is Vietnam's dominant messaging platform with over 75 million users. Fiko is one of the only AI customer service platforms with a native Zalo chatbot and Zalo Official Account integration. Connect in 3 clicks. No developer, no API configuration.

Fiko handles OAuth token exchange, webhook configuration, and automatic token refresh. When Zalo's short-lived tokens expire, Fiko refreshes them silently — your channel never goes offline.

Setup time: 3–5 minutes

  1. 1Go to Settings → Channels → Add channel → Zalo OA
  2. 2Click "Connect to Zalo" — a popup opens
  3. 3Select your Zalo Official Account and grant permissions
  4. 4Done — Fiko configures everything automatically
Requires a verified Zalo Official Account. Create one at oa.zalo.me if needed.

Telegram Bot

Global · Tech-forward and crypto-native audiences

Telegram's bot platform is popular among developer communities and crypto-native businesses globally. Fiko connects via the official Bot API with automatic webhook registration — no manual curl commands, no server setup, no developer required.

Setup time: 2 minutes

  1. 1Create a bot via @BotFather on Telegram (/newbot)
  2. 2Copy your bot token and username
  3. 3Settings → Channels → Add channel → Telegram → paste token
  4. 4Fiko registers the webhook automatically. Done.

Facebook Messenger

Global · Meta Direct API

Connect your Facebook Page to receive and reply to Messenger messages inside Fiko. Uses Meta's Direct API — no third-party provider required.

Setup time: 5–10 minutes

  1. 1Go to Apps → Channels → Facebook Messenger
  2. 2Enter your Page Access Token, Page ID, and Verify Token
  3. 3Copy the generated webhook URL into your Facebook App's webhook settings
  4. 4Done — Messenger conversations appear in your inbox

Website Live Chat Widget

Any website · JavaScript snippet

Add live chat to any website with a single JavaScript snippet. No framework requirements, no build step. Loads in under 2 seconds. Fully responsive on mobile. Customisable colours, position, welcome message, and pre-chat form fields.

GDPR compliantMobile readyLoads in under 2 secondsCustomisableNo framework required

Setup time: 5 minutes

  1. 1Settings → Channels → Add channel → Widget
  2. 2Configure colours, position, welcome message, pre-chat form
  3. 3Copy the JavaScript snippet
  4. 4Paste before '</body>' in your website HTML. Done.

Email

Any mailbox · OAuth or forwarding

Connect Gmail, Microsoft 365, or any mailbox via email forwarding through AWS SES. Customer emails appear in the same inbox as your messaging channels, with threaded replies.

Setup time: 5–20 minutes

  1. 1Go to Apps → Channels → Email → choose OAuth (Google / Microsoft) or forwarding
  2. 2Authorize or configure mail forwarding to your Fiko inbound address
  3. 3Test configuration → finish setup
  4. 4Email conversations appear in your inbox

Connect your first channel in 5 minutes.

No developer. No IT. No configuration. Just connect and go live.

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WhatsApp, LINE, Zalo & Telegram in One Inbox | Fiko AI