Website Live Chat Widget
The Widget channel adds a live chat button to any website. Visitors open the chat and send messages directly to your Fiko inbox — no separate app required on either side.
Any website
Works on any HTML page — no framework dependency and no build step required.
Single snippet
One JavaScript snippet, pasted once per page template, is all that is needed to go live.
Unified inbox
Widget conversations appear in the same Fiko inbox as all other channels.
How to install the widget
Step 1 — Open the Widget settings page
- 1In the sidebar, click Settings.
- 2Under Channels, click Widget.
Step 2 — Copy the JavaScript snippet
- 3The Install chat widget manually section displays a JavaScript snippet. The snippet is pre-filled with your account's unique widget ID — no editing is required.
- 4Click the copy button next to the snippet to copy it to your clipboard.
Step 3 — Paste the snippet into your website
- 5Open the HTML source of every page where you want the widget to appear. Paste the snippet immediately before the closing
</body>tag. - 6Save and publish your pages. The chat button appears on your website and incoming conversations are delivered to your Fiko inbox.
About the snippet
Unique to your account
The snippet contains your account's widget ID. Do not use a snippet copied from another account — messages would be routed to the wrong inbox.
Paste on every page
The snippet must be present on each page where you want the widget to appear. The easiest approach is to add it to a shared layout or footer template so it is included site-wide automatically.