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2-5 minutes per channel

Channels

Your customers choose their channel. You don't get to pick for them. Fiko brings every channel into one inbox — so your team never misses a message regardless of which app the customer prefers.

All your channels. One screen.

WhatsApp, LINE, Zalo, Telegram, Facebook Messenger, and website chat all appear in one unified inbox. Agents work from one screen and never need to open a separate app to respond to any customer on any channel.

  • Real-time updates — new messages appear instantly, no page refresh needed
  • Assign conversations to agents or groups manually or via automation
  • Tags, filters, and search across all channels and all brands
  • Full message history per customer per channel, preserved forever
  • Works across all brands from one agent login

WhatsApp Business

Multi-provider

Global · Most widely used for business support

WhatsApp Business connects your customers to your team on the world's most used messaging app. Fiko supports all three major WhatsApp providers — so you keep your existing setup without any migration.

Meta (direct)GupshupWATI
Setup time: 2–3 minutes
  1. 1Go to Settings → Channels → Add channel → WhatsApp
  2. 2Select your provider (Meta, Gupshup, or WATI)
  3. 3Authorise via the provider's connect flow
  4. 4Done — WhatsApp conversations appear in your inbox

Already using Gupshup or WATI? Keep your existing provider, number, and templates. No migration needed.

Full setup guide

LINE Official Account

Thailand · Japan · Taiwan

LINE is the dominant messaging platform in Thailand and Japan with over 200 million users across Asia. For any business serving customers in these markets, LINE is where your customers already are. Native LINE API integration — not a third-party wrapper.

Setup time: 2–3 minutes
  1. 1Go to Settings → Channels → Add channel → LINE
  2. 2Log in with your LINE Business account
  3. 3Select your LINE Official Account
  4. 4Done — LINE conversations appear in your inbox
Full setup guide
Zalo

Zalo Official Account

Exclusive

Vietnam · 75M users

Zalo is Vietnam's dominant messaging platform with over 75 million users. Fiko is one of the only customer service platforms with native Zalo Official Account integration. Connect in 3 clicks. No developer, no API configuration.

Fiko handles OAuth token exchange, webhook configuration, and automatic token refresh. When Zalo's short-lived tokens expire, Fiko refreshes them silently — your channel never goes offline.

Setup time: 3–5 minutes
  1. 1Go to Settings → Channels → Add channel → Zalo OA
  2. 2Click "Connect to Zalo" — a popup opens
  3. 3Select your Zalo Official Account and grant permissions
  4. 4Done — Fiko configures everything automatically

Requires a verified Zalo Official Account. Create one at oa.zalo.me if needed.

Full setup guide

Telegram Bot

Global · Tech-forward and crypto-native audiences

Telegram's bot platform is popular among developer communities and crypto-native businesses globally. Fiko connects via the official Bot API with automatic webhook registration — no manual curl commands, no server setup, no developer required.

Setup time: 2 minutes
  1. 1Create a bot via @BotFather on Telegram (/newbot)
  2. 2Copy your bot token and username
  3. 3Settings → Channels → Add channel → Telegram → paste token
  4. 4Fiko registers the webhook automatically. Done.
Full setup guide

Facebook Messenger

Global · Meta Direct API

Connect your Facebook Page to receive and reply to Messenger messages inside Fiko. Uses Meta's Direct API — no third-party provider required. Fiko tests your credentials and generates a webhook URL automatically.

Setup time: 5–10 minutes
  1. 1Go to Apps → Channels → Facebook Messenger
  2. 2Click Connect Messenger and select the Facebook Messenger provider
  3. 3Enter your Page Access Token, Page ID, and Verify Token
  4. 4Copy the generated Webhook URL and paste it into your Facebook App webhook settings
  5. 5Click Connect Messenger to finish — Messenger conversations appear in your inbox
Full setup guide

Website Live Chat Widget

Any website · JavaScript snippet

Add live chat to any website with a single JavaScript snippet. No framework requirements, no build step. Loads in under 2 seconds. Fully responsive on mobile. Customisable colours, position, welcome message, and pre-chat form fields.

GDPR compliantMobile readyLoads in under 2 secondsCustomisableNo framework required
Setup time: 5 minutes
  1. 1Settings → Channels → Add channel → Widget
  2. 2Configure colours, position, welcome message, pre-chat form
  3. 3Copy the JavaScript snippet
  4. 4Paste before </body> in your website HTML. Done.

Email

Gmail · Microsoft · SES

Support inbox as chat — OAuth or forwarding

Connect Gmail, Microsoft 365 / Outlook via OAuth, or any mailbox via email forwarding through AWS SES. Customer emails appear in the same Fiko inbox as messaging channels; agents reply with threaded email.

Setup time: 5–20 minutes
  1. 1Apps → Channels → Email → choose OAuth (Google / Microsoft) or forwarding
  2. 2Authorize or configure mail forwarding to your Fiko inbound address
  3. 3Test configuration → finish setup
  4. 4Email conversations appear in Chats
Full email integration guides

Frequently asked questions

What channels does Fiko support?

WhatsApp, LINE, Zalo, Telegram, Facebook Messenger, email (Gmail, Microsoft 365, SES forwarding), and website live chat.

Does Fiko support email?

Yes. Connect Gmail or Microsoft via OAuth, or use email forwarding for other mail providers. See the email integration guides.

Can I connect multiple channels at the same time?

Yes. You can connect all channels simultaneously. All conversations appear in one unified inbox.

Connect your first channel in 5 minutes.

No developer. No IT. No configuration. Just connect and go live.

Start freeView all channels
Channels Documentation — Fiko AI