Broadcast Campaigns
Send targeted messages to your customers at scale. Create campaigns, schedule deliveries, and track results across all your connected channels.
Broadcast System Overview
Fiko's Broadcast feature lets you send bulk messages to customers through your connected channels. Whether you need to announce a promotion, share an update, or reach out to a filtered segment, broadcast campaigns give you full control over targeting, scheduling, and delivery tracking.
- Send messages instantly or schedule for future delivery
- Target all channel members or filter by tags for precise audience selection
- Track delivery progress in real-time with sent and failed counts
- Automatic retry on failures with batch processing for reliable delivery
Key Features & Capabilities
Instant & Scheduled
Send campaigns immediately or pick a future date and time. Reschedule or cancel anytime before delivery begins.
Smart Targeting
Reach the right audience with channel-wide broadcasts or tag-based filters for precise customer segmentation.
Reliable Delivery
Automatic retry on failures, rate limiting, and batch processing ensure messages reach your customers.
Real-time Tracking
Monitor campaign progress live with sent, failed, and total recipient counts updated in real-time via WebSocket.
Complete Documentation Guides
Step-by-step guides covering campaign creation, scheduling, audience targeting, and performance monitoring.
Creating Your First Campaign
Learn how to create a broadcast campaign, compose message content, and choose your target audience.
- Campaign creation
- Message content
- Target selection
Scheduling Campaigns
Schedule campaigns for future delivery, reschedule or cancel scheduled broadcasts.
- Date scheduling
- Rescheduling
- Cancel scheduled
Audience Targeting & Filtering
Target all channel members or filter by tags for precise audience selection.
- Channel targeting
- Tag filters
- Activity filters
Monitoring & Analytics
Track campaign progress in real-time, view delivery status, and analyze sent and failed counts.
- Real-time progress
- Delivery status
- Campaign reports
Ready to send your first campaign?
Start with the Creating Campaigns guide to create and send your first broadcast in minutes.