Chat Sidebar Filters
The chat sidebar includes a filter panel that lets you narrow your conversation list by channel type (provider) and by a specific channel. Use filters when you need to focus on conversations from one platform — for example, only WhatsApp chats, or only chats from a single LINE account.
How to open the filter panel
- 1In the main sidebar, click Chats.
- 2At the top of the conversation list, locate the Filter icon button (funnel icon).
- 3Click the icon to open the filter popover. The icon turns blue when any filter is active.
Channel type filter
The Channel type section lists the messaging platforms (providers) available in your account. Only providers for which you have at least one connected channel appear in the list.
| Label shown | Provider |
|---|---|
| Line | LINE |
| WhatsApp (Gupshup / WATI) | |
| Telegram | Telegram |
| Zalo | Zalo OA |
| Widget | Live Chat Widget |
| Internal | Internal conversations |
Clicking a provider filters the conversation list to show only conversations from that platform. Click the same provider again to deselect it.
Channel filter
The Channel section lists the specific channels connected to your account. Selecting a channel filters the conversation list to show only conversations from that channel.
Interaction with Channel type filter: If you have already selected a channel type, the Channel list shows only channels belonging to that provider. This makes it easier to find a specific channel when you have many connected.
Using both filters together
The two filters work independently — you can apply one, both, or neither.
Provider only
The list shows all conversations from every channel on that platform. Useful when you want to see all WhatsApp conversations across multiple WhatsApp numbers, for example.
Channel only
The list shows conversations from that one channel, regardless of provider. Useful when you know exactly which account you want.
Provider + Channel
Selecting a provider first narrows the channel list, then picking a channel from it applies both filters. The result is conversations from that specific channel only.
Clearing filters
When at least one filter is active, a Clear all filters button appears at the top of the filter popover. Clicking it removes both the channel type and channel filter at once, returning the list to its unfiltered state.
You can also deselect a filter by clicking the currently selected item a second time — it toggles off individually.
Not persisted: Filter selections reset when you navigate away from the Chats page or reload the browser. There is no saved filter state.
How filters are applied
Filters are applied server-side. Each time you select or clear a filter, the sidebar fetches a fresh conversation list from the server using the selected values as query parameters. The same filtering applies as you scroll and load more conversations — results are consistent throughout the list.
Access
The filter panel is available to all roles — Admin, Member, Agent, and Viewer. There are no role-based restrictions on using the filters. The channels and providers shown in the filter panel are limited to the channels you have access to, which is controlled by your role's channel permissions.