Welcome to Fiko
Discover how Fiko transforms your customer service operations with professional translation services, multi-channel support, and smart automation tools.
What is Fiko?
Fiko is a comprehensive customer service platform that brings all your customer conversations into one unified interface. Whether your customers reach out via WhatsApp, LINE, or your website's live chat, Fiko ensures you never miss a message and can respond faster with professional translation and smart automation features.
The Problem Fiko Solves
Many businesses struggle with:
- Managing customer messages across multiple platforms
- Slow response times leading to customer frustration
- Difficulty coordinating team responses and avoiding duplicates
- Language barriers when serving global customers
- Lack of insights into customer service performance
Fiko eliminates these challenges by centralizing, automating, and optimizing your entire customer service workflow.
Key Features
Fiko combines professional translation technology with intuitive design to deliver a customer service solution that scales with your business:
Multi-Channel Support
Connect all your customer communication channels in one place:
WhatsApp Business
Connect your WhatsApp Business account for seamless messaging
LINE Business
Reach customers in Asian markets through LINE messaging
Live Chat Widget
Add customizable chat widgets to any website
Smart Automation & Translation
Let smart automation handle routine tasks so your team can focus on complex customer needs:
- Smart Canned Responses: Pre-written answers with shortcuts and auto-tagging
- Professional Translation: GPT-4o powered translation in 23 languages with context awareness
- Rule-Based Automation: Event-triggered responses with priority-based processing
- Advanced Caching: Vector similarity search for optimized translation performance
Team Collaboration
Organize your team for maximum efficiency and customer satisfaction:
- Two-role access control (Admin/CS)
- Team groups and agent management
- Conversation assignment and organization
- Canned response sharing (Global/Group/Private)
- Internal notes and collaboration
- Conversation tagging and organization
- Real-time WebSocket messaging
- Company-level settings management
Who Benefits from Fiko?
Fiko is designed to scale with businesses of all sizes, from growing startups to large enterprises:
Small Businesses
- Manage customer service with a small team
- Automate repetitive responses to save time
- Provide professional support across channels
- Scale customer service as you grow
Perfect for businesses with 1–10 support agents looking to professionalize their customer service.
Enterprise Teams
- Coordinate support teams with role-based access
- Implement canned response automation workflows
- Manage multiple communication channels centrally
- Professional multi-language customer support
Ideal for companies with multiple support agents requiring centralized management and multi-language support.
Getting Started
Ready to transform your customer service? Getting started with Fiko is simple and straightforward:
Quick Setup Process
Create your account and set up your company profile (5 minutes)
Explore your dashboard and understand the main features (10 minutes)
Invite your team members and assign roles (10 minutes)
Connect your first communication channel (15 minutes)
Test your setup and start managing conversations (ongoing)
Next Steps
Now that you understand what Fiko can do for your business, let's get you set up:
Continue Setup
Follow our step-by-step guide to create your account and configure your first settings.
Account Setup GuideExplore Features
Learn about specific features like multi-channel support, automation, and team management.
Feature OverviewNeed Help?
Our support team is here to help you get started. Contact us anytime or check our troubleshooting guide for common questions.