Email Integration
Turn support email into chat conversations inside Fiko. Customers email your support address; agents reply from the same unified inbox as WhatsApp, LINE, and live chat. Choose OAuth (Gmail or Microsoft) for the best experience, or email forwarding when OAuth is not available.
Threaded replies
Inbound emails become chats. Outbound replies preserve subject and threading headers.
Three connection paths
Gmail OAuth, Microsoft Graph OAuth, or email forwarding — pick what fits your mailbox.
Reconnect when needed
OAuth channels show connection health on channel details and offer one-click reconnect.
Which path should I use?
Gmail or Google Workspace — OAuth (recommended)
Best when your team uses Gmail or Google Workspace. Customers email [email protected]; agents reply from the same address. No mail-server forwarding rules required.
Open guideMicrosoft 365 / Outlook — OAuth (recommended)
Best for Outlook and Microsoft 365 mailboxes. Same customer-facing address for inbound and outbound.
Open guideAny provider — email forwarding
Use when OAuth is not possible. You keep [email protected] as the public address and forward a copy to your Fiko inbound address.
Open guideSetup guides
Step-by-step instructions for connecting email inside the Fiko dashboard.
Connect Gmail (OAuth)
Sign in with Google and connect a Gmail or Google Workspace mailbox. Replies send from the same address.
Connect Microsoft 365 / Outlook
Sign in with Microsoft and connect an Outlook or Microsoft 365 mailbox.
Connect via email forwarding
Keep your existing mailbox address. Forward inbound mail to your Fiko inbound address.
Frequently asked questions
Do customers see a different reply address?
With Gmail or Microsoft OAuth, replies come from your connected mailbox address. With email forwarding, replies may send from a Fiko-managed reply address configured for your account.
What if OAuth disconnects?
Open channel details → Mailbox connection. If status is "Needs reconnect", click Reconnect Google or Reconnect Microsoft and sign in again. Fiko re-attaches credentials automatically.
Connect Google / Microsoft fails immediately
Email OAuth must be enabled on your Fiko account first. Contact your Fiko administrator or Fiko support if the connect button returns an error before Google or Microsoft sign-in opens.
Why are outbound emails going to spam?
With OAuth, deliverability follows your Gmail or Microsoft sender reputation. With forwarding, ask your Fiko administrator to verify SPF, DKIM, and DMARC on the reply domain. Avoid link-heavy first replies and warm up sending volume gradually.