Features
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Knowledge Hub
Empower your agents and AI assistant with accurate answers pulled directly from your trusted sources - FAQs, product docs, policies, and more.
Free 1-month trialNo credit card required
Knowledge Hub Building
Turn Knowledge into Instant Answers
Store, organize, and manage your internal knowledge in one place. Fiko uses this information to answer customer questions instantly and help your agents respond faster across every channel.
Always up to date
Update once - Fiko automatically uses the latest version across your chats.
Accessible to the whole team
Every agent can search, view, and use knowledge instantly inside the chat interface.
AI Suggested Response
AI Generates Answers Based on Your Knowledge
Analyze each incoming message and generates a clear, relevant reply you can approve or edit before sending. Stay fast, accurate, and fully in control.
Always consistent
Answers follow your latest policies, pricing, and guidelines.
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