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Features/Knowledge Hub
Knowledge Hub

Your team's knowledge, AI-powered

Centralize your product knowledge, documentation, and FAQs. AI indexes everything and suggests answers to agents in real-time.

Connect your knowledge sources

Import from existing tools or create content manually

Notion

Connect your Notion workspace and automatically sync pages as knowledge articles.

Swagger / OpenAPI

Import API documentation and let AI answer technical questions accurately.

Manual Upload

Create articles from scratch or upload existing documentation files.

Knowledge Base

Knowledge Hub Building

Build a comprehensive knowledge base from multiple sources. Import from Notion, Swagger docs, or create articles manually. AI indexes everything and keeps it searchable.

  • Import from Notion workspaces automatically
  • Connect Swagger/OpenAPI documentation
  • Manual article creation with rich text editor
  • Automatic categorization and tagging
  • Version control for all content changes
  • Multi-language knowledge base support
Knowledge hub building illustration
AI Suggestions

AI Suggested Responses

AI analyzes customer questions and pulls relevant answers from your knowledge base. Suggestions appear before agents type, saving time and ensuring accuracy.

  • Instant suggestions based on customer queries
  • Pulls from knowledge base and past conversations
  • Confidence scoring for every suggestion
  • One-click approve, edit, or dismiss
  • Learns from agent feedback continuously
  • Handles complex multi-part questions
AI suggested responses illustration
AI Capabilities

Intelligent knowledge management

Auto-generated FAQs

AI analyzes conversation patterns and generates FAQ articles automatically

Smart Search

Natural language search across all knowledge sources

Confidence Scoring

Every AI answer includes a confidence score for transparency

Continuous Learning

AI improves accuracy based on agent corrections and feedback

Your knowledge stays private

Your internal documentation, product specs, and proprietary knowledge run on a private AI instance. Your intellectual property is never shared or used to train public models.

Build your AI-powered knowledge hub

Connect your sources and let AI do the heavy lifting. Knowledge hub included on all plans.

Fiko AI — AI Customer Service That Starts From Zero and Learns Itself