Everything your support team needs. Nothing locked away.
Every feature is available on every plan. No upgrade walls. No 'contact sales for enterprise'. Here is what you get from your first seat.
All your channels. One screen.
WhatsApp, LINE, Zalo, Telegram, and website chat all appear in one unified inbox. Agents work from one screen and never need to open a separate app to respond to any customer on any channel.
- Real-time updates — new messages appear instantly, no page refresh needed
- Assign conversations to agents or groups manually or via automation
- Tags, filters, and search across all channels and all brands
- Full message history per customer per channel, preserved forever
- Works across all brands from one agent login
AI that starts working on day one.
No knowledge base needed before the AI is useful. Connect a channel, start answering customers, and the AI learns from every exchange automatically.
Suggested replies
When a customer message arrives, AI pre-composes a suggested reply based on the knowledge base. Shown to the agent before they type. Agent approves, edits, or ignores.
Auto-reply
High-confidence answers sent automatically without agent review. Confidence threshold configurable per channel and company. Never sends uncertain answers automatically.
Confidence scoring
Every AI answer has a confidence score. Below your threshold, AI suggests and waits for agent approval. Agents mark suggestions as incorrect to immediately improve accuracy.
KB from Notion
Connect a Notion workspace. Fiko indexes pages and uses them as AI knowledge. Processed on your private AI — never sent to public services.
KB from Swagger / API docs
Paste your Swagger URL. Fiko indexes every endpoint. AI accurately answers technical questions about your API — in the customer's language.
FAQ generator
AI analyses conversation history, identifies recurring questions, and generates draft FAQ articles automatically. Run monthly to keep content current.
Your IP stays private.
Customer conversations use fast public AI for translation — that's fine, "I want a refund" isn't sensitive. Your internal knowledge — product docs, API specs, developer notes — runs on a private AI that never shares your data outside your account.
Any language. Both ways. Invisible.
Customer writes in any language. Fiko translates to the agent's language before displaying it. Agent replies in their language. Fiko translates back to the customer's language before sending. Under one second each direction. Invisible to both sides.
50+ languages including all major SEA languages: Thai, Vietnamese, Bahasa Indonesia, Bahasa Malaysia, Tagalog, plus Japanese, Korean, Chinese (Simplified and Traditional), Arabic, and all major European languages.
Workflows that have memory.
Fiko's workflows are stateful — they remember what happened earlier in a conversation and branch accordingly. Triggered by real chat lifecycle events, not just keywords.
Visual workflow builder
Drag-and-drop interface. No code. More powerful than keyword rules — workflows know what happened earlier and branch accordingly.
SLA timers & escalation
Set target response times per channel. On breach: reassign, notify supervisor, send escalation email. Configurable per company and channel.
Auto-greeting / menu / assign
Automatic welcome messages, customer self-routing menus, and conversation assignment rules. Set once, works forever.
Scheduled & recurring messages
Send at a specific date and time, or on a recurring daily/weekly/monthly schedule. Supports media attachments.
Broadcast campaigns
Send a message to a list of customers on any channel. WhatsApp broadcasts, LINE messages, Zalo notifications — from one interface.
Smart responses
Pre-written replies agents insert with one click. Scoped by company, channel, and group — agents see only what's relevant.
One agent. Ten brands. Zero confusion.
Create unlimited brands within one account. Each brand has its own inbox, channels, AI knowledge base, and canned responses. Agents are assigned to brands with configurable concurrency limits. One-click switching between brands.
OEM manufacturers
— same product, different brand per market
CS agencies
— each client is a brand, fully isolated
Holding companies
— each subsidiary brand managed centrally
Franchise businesses
— each location is a brand
Organise your team your way.
- CS and Admin roles with appropriate access levels
- Group-based organisation with channel access control per group
- Smart responses scoped by group and channel
- Email-based agent invitations — no admin action required to join
- Widget routing by group and agent availability
Every feature. From your first seat.
No upgrade walls. No feature gates. No 'call sales'. Sign up and use everything.