How teams around the world can use Fiko.
Illustrative examples of how multi-brand, multi-language and multi-client teams can run customer support in Fiko.
These are example scenarios written to show how Fiko works — not testimonials from named customers.
We sell the same product under three different brand names in Vietnam, Thailand, and Indonesia. Before Fiko we had three separate chat tools. Now one agent handles all three from one screen. Customers have no idea it's the same team.
We were losing Vietnamese customers because we had no Zalo support. Setting up Fiko took literally 10 minutes. Our Philippines team now handles Zalo, LINE, and WhatsApp from one inbox. Response time went from hours to minutes.
Our support team speaks English. Our customers in Japan write in Japanese on LINE. The translation is natural. Japanese customers complimented our response quality. They had no idea we don't speak Japanese :)
We run customer service for 8 clients across 4 continents. Before Fiko we had 8 different tools and constant context switching. Now everything is in one place, each client fully isolated. We added two new clients last month without hiring anyone.
What Fiko is built to do.
From signup to your first live customer conversation
AI on duty, drafting answers while your team sleeps
Languages supported with real-time translation
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