Monitoring & Analytics
Track your campaign progress in real-time, understand delivery statuses, and analyze campaign performance.
Campaign Status Overview
Each broadcast campaign goes through a lifecycle of statuses. Understanding these helps you monitor progress and take action when needed.
Campaign has been created but not yet sent or scheduled. You can edit the message content and target audience.
Campaign is scheduled for future delivery. You can reschedule, edit the message, or cancel before the scheduled time.
Campaign is actively delivering messages. Progress updates are shown in real-time via WebSocket.
All messages were delivered successfully with zero failures.
All messages failed to deliver. Check the error messages on individual recipients for troubleshooting.
Some messages were delivered and some failed. Review the failed count and troubleshoot individual recipients.
Real-Time Progress Tracking
Monitor your campaign's delivery as it happens.
Live Progress Updates
When a campaign is sending, the detail page shows live progress via WebSocket updates. Every 10 recipients, the counters are refreshed automatically so you can see:
- Total Recipients
Total number of people the campaign will be sent to
- Sent Count
Number of messages successfully delivered so far
- Failed Count
Number of messages that failed to deliver
Campaign Detail Page
The campaign detail page provides a complete overview of your campaign's performance.
Delivery Statistics
- Total recipients count
- Successfully sent count
- Failed delivery count
- Campaign completion time
Timeline Information
- Campaign creation date
- Scheduled time (if scheduled)
- Sent start time
- Completed time
Troubleshooting Failed Deliveries
Common Failure Reasons
- Invalid provider user ID
The recipient's account may have been deleted or the provider ID is no longer valid.
- Rate limiting by provider
The messaging provider (WhatsApp, LINE, etc.) may temporarily block messages if sent too quickly. The system automatically pauses after 5 consecutive failures.
- Channel configuration issue
The channel's business provider credentials may have expired or become invalid.
- Message content rejected
Some providers have content restrictions. Ensure your message complies with the provider's policies.
What To Do When a Campaign Fails
- Check the campaign detail page for the specific error messages on failed recipients
- Verify your channel configuration and business provider credentials
- For rate limiting issues, wait and create a new campaign targeting only the failed recipients
- Contact support if the issue persists across multiple campaigns
Previous
Audience Targeting