Channels
Your customers choose their channel. You don't get to pick for them. Fiko brings every channel into one inbox — so your team never misses a message regardless of which app the customer prefers.
All your channels. One screen.
WhatsApp, LINE, Zalo, Telegram, and website chat all appear in one unified inbox. Agents work from one screen and never need to open a separate app to respond to any customer on any channel.
- Real-time updates — new messages appear instantly, no page refresh needed
- Assign conversations to agents or groups manually or via automation
- Tags, filters, and search across all channels and all brands
- Full message history per customer per channel, preserved forever
- Works across all brands from one agent login
WhatsApp Business
Multi-providerGlobal · Most widely used for business support
WhatsApp Business connects your customers to your team on the world's most used messaging app. Fiko supports all three major WhatsApp providers — so you keep your existing setup without any migration.
- 1Go to Settings → Channels → Add channel → WhatsApp
- 2Select your provider (Meta, Gupshup, or WATI)
- 3Authorise via the provider's connect flow
- 4Done — WhatsApp conversations appear in your inbox
Already using Gupshup or WATI? Keep your existing provider, number, and templates. No migration needed.
LINE Official Account
Thailand · Japan · Taiwan
LINE is the dominant messaging platform in Thailand and Japan with over 200 million users across Asia. For any business serving customers in these markets, LINE is where your customers already are. Native LINE API integration — not a third-party wrapper.
- 1Go to Settings → Channels → Add channel → LINE
- 2Log in with your LINE Business account
- 3Select your LINE Official Account
- 4Done — LINE conversations appear in your inbox
Zalo Official Account
ExclusiveVietnam · 75M users
Zalo is Vietnam's dominant messaging platform with over 75 million users. Fiko is one of the only customer service platforms with native Zalo Official Account integration. Connect in 3 clicks. No developer, no API configuration.
Fiko handles OAuth token exchange, webhook configuration, and automatic token refresh. When Zalo's short-lived tokens expire, Fiko refreshes them silently — your channel never goes offline.
- 1Go to Settings → Channels → Add channel → Zalo OA
- 2Click "Connect to Zalo" — a popup opens
- 3Select your Zalo Official Account and grant permissions
- 4Done — Fiko configures everything automatically
Requires a verified Zalo Official Account. Create one at oa.zalo.me if needed.
Telegram Bot
Global · Tech-forward and crypto-native audiences
Telegram's bot platform is popular among developer communities and crypto-native businesses globally. Fiko connects via the official Bot API with automatic webhook registration — no manual curl commands, no server setup, no developer required.
- 1Create a bot via @BotFather on Telegram (/newbot)
- 2Copy your bot token and username
- 3Settings → Channels → Add channel → Telegram → paste token
- 4Fiko registers the webhook automatically. Done.
Website Live Chat Widget
Any website · JavaScript snippet
Add live chat to any website with a single JavaScript snippet. No framework requirements, no build step. Loads in under 2 seconds. Fully responsive on mobile. Customisable colours, position, welcome message, and pre-chat form fields.
- 1Settings → Channels → Add channel → Widget
- 2Configure colours, position, welcome message, pre-chat form
- 3Copy the JavaScript snippet
- 4Paste before </body> in your website HTML. Done.
Connect your first channel in 5 minutes.
No developer. No IT. No configuration. Just connect and go live.