Automation
Workflows that have memory. Fiko's workflows are stateful — they remember what happened earlier in a conversation and branch accordingly. Triggered by real chat lifecycle events, not just keywords.
Visual workflow builder
Drag-and-drop interface. No code. More powerful than keyword rules — workflows know what happened earlier and branch accordingly.
SLA timers & escalation
Set target response times per channel. On breach: reassign, notify supervisor, send escalation email. Configurable per company and channel.
Auto-greeting / menu / assign
Automatic welcome messages, customer self-routing menus, and conversation assignment rules. Set once, works forever.
Scheduled & recurring messages
Send at a specific date and time, or on a recurring daily/weekly/monthly schedule. Supports media attachments.
Broadcast campaigns
Send a message to a list of customers on any channel. WhatsApp broadcasts, LINE messages, Zalo notifications — from one interface.
Smart responses
Pre-written replies agents insert with one click. Scoped by company, channel, and group — agents see only what's relevant.
Automate your support workflows
No code. No IT. Visual drag-and-drop builder.