AI & Knowledge
AI that starts working on day one. No knowledge base needed before the AI is useful. Connect a channel, start answering customers, and the AI learns from every exchange automatically.
Suggested replies
When a customer message arrives, AI pre-composes a suggested reply based on the knowledge base. Shown to the agent before they type. Agent approves, edits, or ignores.
Auto-reply
High-confidence answers sent automatically without agent review. Confidence threshold configurable per channel and company. Never sends uncertain answers automatically.
Confidence scoring
Every AI answer has a confidence score. Below your threshold, AI suggests and waits for agent approval. Agents mark suggestions as incorrect to immediately improve accuracy.
KB from Notion
Connect a Notion workspace. Fiko indexes pages and uses them as AI knowledge. Processed on your private AI — never sent to public services.
KB from Swagger / API docs
Paste your Swagger URL. Fiko indexes every endpoint. AI accurately answers technical questions about your API — in the customer's language.
FAQ generator
AI analyses conversation history, identifies recurring questions, and generates draft FAQ articles automatically. Run monthly to keep content current.
Your IP stays private.
Customer conversations use fast public AI for translation — that's fine, "I want a refund" isn't sensitive. Your internal knowledge — product docs, API specs, developer notes — runs on a private AI that never shares your data outside your account.
Translation
Any language. Both ways. Invisible.
Customer writes in any language. Fiko translates to the agent's language before displaying it. Agent replies in their language. Fiko translates back to the customer's language before sending. Under one second each direction. Invisible to both sides.
50+ languages including all major SEA languages: Thai, Vietnamese, Bahasa Indonesia, Bahasa Malaysia, Tagalog, plus Japanese, Korean, Chinese (Simplified and Traditional), Arabic, and all major European languages.
Customer
Writes in Vietnamese on Zalo
Agent
Reads in English
Agent
Replies in English
Customer
Receives in Vietnamese