Getting Started
From signup to AI-powered customer service in one afternoon. No IT person, no knowledge base, no configuration forms.
Quick Start Guide
Connect a channel — one click
WhatsApp (Meta, Gupshup, or WATI), LINE, Zalo, Telegram, or website widget. Official APIs, no developer, no webhook configuration. First customer message arrives in minutes.
Your team answers normally
Start like any chat tool. Agents reply to customers. Every conversation is stored in the AI's knowledge base automatically. Nothing to configure.
Train the AI in one afternoon
Pretend to be your own customer. Ask every question your customers ever ask. Answer them yourself. The AI learns from every exchange. No knowledge base setup, no configuration.
The AI takes over gradually
After 20–50 conversations, AI suggests replies. After 3 months, it auto-replies to routine questions. After 12 months, 80% of volume handled automatically. No extra work at any stage.
Train your AI before your first customer arrives.
Open a test chat in Fiko. Pretend to be your own customer. Ask your 20 most common questions. Answer them as you'd want a support agent to. One afternoon. The AI is trained.
No knowledge base required. No CSV imports. No configuration forms. Just a conversation.
Documentation Sections
Channels
Connect WhatsApp, LINE, Zalo, Telegram, and website chat. All in one inbox.
AI & Knowledge
AI that learns from conversations. Connect Notion, Swagger docs, and more.
Automation
Visual workflow builder, SLA timers, broadcasts, and scheduled messages.
Team Management
Roles, groups, permissions, and agent organisation.
Billing
Pricing, credits, top-ups, and payment methods including crypto.
Multi-brand
One agent, multiple brands. Perfect for agencies and OEMs.
Every feature on every plan
No upgrade walls. No feature gates. No 'contact sales for enterprise'. Here is what you get from your first seat.