Seguridad en Fiko.
Tomamos la soberanía de los datos en serio desde el primer día — no como una casilla de cumplimiento, sino como una decisión de producto.
Tu IP se mantiene privada. Todo lo demás avanza rápido.
Establecimos una distinción deliberada entre dos tipos de información y los tratamos de forma completamente diferente.
AI pública — para velocidad
Conversaciones con clientes
"I want to return this product." Translating that sentence from Vietnamese to English is not sensitive. We use the best public AI available for this — fast, accurate, and constantly improving.
AI privada — para tu IP
Tu conocimiento interno
Your product documentation, pricing logic, API specifications, developer notes, internal policies. This is your competitive advantage. It runs on a private AI that never shares data outside your account.
The separation is built into the architecture, not a settings toggle. Your confidential knowledge is processed in a fully isolated environment — it cannot be seen by other companies, other AI systems, or anyone else.
Aislamiento multi-tenant.
Cada empresa en Fiko tiene un entorno completamente aislado.
- Separate database records with company-scoped queries enforced at the application layer
- Separate vector store namespace — per-tenant isolation at the database level
- Separate AI knowledge base — Company A's AI suggestions are trained exclusively on Company A's data
- Architectural guarantee: it is impossible for one company's knowledge base to influence another company's AI suggestions
Infraestructura.
- Hosted on major cloud infrastructure in us-east-1 region
- All data encrypted at rest and in transit
- HTTPS enforced on all connections
- Object storage with server-side encryption for all media and files
- Secrets managed via cloud secret store — no sensitive configuration in plain text
- Container images scanned for vulnerabilities on every push
GDPR.
- Website live chat widget is GDPR-compliant
- Cookie consent integration available
- Data retention configurable per company
- Data export and deletion available on request
¿Preguntas sobre seguridad?
Contact us at [email protected] or use the formulario de contacto.