Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, company information, and payment details.
We also collect information automatically when you use our services, including log data, device information, and usage patterns.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and respond to your comments and questions.
3. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. All data is encrypted at rest and in transit.
4. AI and Data Processing
Customer conversations are processed using AI for translation and suggested replies. Your internal knowledge base (product docs, API specs, etc.) is processed on isolated, private AI systems that do not share data with other customers or train shared models.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide you services. You can request data export or deletion at any time by contacting us.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also have the right to restrict or object to certain processing activities. Contact us at [email protected] to exercise these rights.
7. Meta Platform Applications
The following applications are registered on the Meta platform and operate under this Privacy Policy:
- Fiko Automation — a Meta-registered app used to connect Facebook Pages and Instagram accounts to the Fiko platform, enabling automated messaging, AI-powered replies, and conversation management on behalf of our customers.
- Sky Luck Technologies Pte. Ltd — the legal entity behind Fiko, registered as a Meta Business Partner responsible for the platform's compliance with Meta's Platform Policies.
Through these Meta applications we access data permitted by the permissions you grant during the Facebook/Instagram OAuth flow (e.g. pages_messaging, instagram_manage_messages). We use this data solely to deliver the Fiko service — routing messages, generating AI replies, and presenting conversation history in the dashboard. We do not sell or share this data with third parties and do not use it to train shared AI models. You may revoke our access at any time through your Facebook or Instagram settings.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected] or via the contact page.