الأمان

الأمان في Fiko.

أخذنا سيادة البيانات على محمل الجد منذ اليوم الأول — ليس كبند امتثال، بل كقرار منتج.

ملكيتك الفكرية تبقى خاصة. كل شيء آخر يتحرك بسرعة.

أجرينا تمييزًا متعمدًا بين نوعين من المعلومات ونتعامل معهما بطريقة مختلفة تمامًا.

AI العام — للسرعة

محادثات العملاء

"I want to return this product." Translating that sentence from Vietnamese to English is not sensitive. We use the best public AI available for this — fast, accurate, and constantly improving.

AI الخاص — لملكيتك الفكرية

معرفتك الداخلية

Your product documentation, pricing logic, API specifications, developer notes, internal policies. This is your competitive advantage. It runs on a private AI that never shares data outside your account.

The separation is built into the architecture, not a settings toggle. Your confidential knowledge is processed in a logically isolated environment, scoped to your account, with access controls designed to keep it out of reach of other companies, other AI systems, or anyone outside your organization.

العزل متعدد المستأجرين.

كل شركة على Fiko لديها بيئة معزولة تمامًا.

Separate database records with company-scoped queries enforced at the application layer
Separate vector store namespace — per-tenant isolation at the database level
Separate AI knowledge base — Company A's AI suggestions are trained exclusively on Company A's data
Architectural design: company-scoped queries and per-tenant vector namespaces are built to prevent one company's knowledge base from influencing another company's AI suggestions

البنية التحتية.

Hosted on major cloud infrastructure in us-east-1 region
All data encrypted at rest and in transit
HTTPS enforced on all connections
Object storage with server-side encryption for all media and files
Secrets managed via cloud secret store — no sensitive configuration in plain text
Container images scanned for vulnerabilities on every push

GDPR.

Live chat widget built with GDPR requirements in mind — cookie consent integration respects the host site's settings
Data retention configurable per company
Data export and deletion available on request
Singapore PDPA: Data Protection Officer appointed, see our Privacy Policy for details