Sicherheit bei Fiko.
Wir haben Datensouveränität von Anfang an ernst genommen – nicht als Compliance-Pflicht, sondern als Produktentscheidung.
Ihr geistiges Eigentum bleibt privat. Alles andere läuft schnell.
Wir haben bewusst zwischen zwei Arten von Informationen unterschieden und behandeln sie vollständig unterschiedlich.
Public AI – für Geschwindigkeit
Kundengespräche
"I want to return this product." Translating that sentence from Vietnamese to English is not sensitive. We use the best public AI available for this — fast, accurate, and constantly improving.
Private AI – für Ihr geistiges Eigentum
Ihr internes Wissen
Your product documentation, pricing logic, API specifications, developer notes, internal policies. This is your competitive advantage. It runs on a private AI that never shares data outside your account.
The separation is built into the architecture, not a settings toggle. Your confidential knowledge is processed in a logically isolated environment, scoped to your account, with access controls designed to keep it out of reach of other companies, other AI systems, or anyone outside your organization.
Multi-Tenant-Isolation.
Jedes Unternehmen auf Fiko verfügt über eine vollständig isolierte Umgebung.
- Separate database records with company-scoped queries enforced at the application layer
- Separate vector store namespace — per-tenant isolation at the database level
- Separate AI knowledge base — Company A's AI suggestions are trained exclusively on Company A's data
- Architectural design: company-scoped queries and per-tenant vector namespaces are built to prevent one company's knowledge base from influencing another company's AI suggestions
Infrastruktur.
- Hosted on major cloud infrastructure in us-east-1 region
- All data encrypted at rest and in transit
- HTTPS enforced on all connections
- Object storage with server-side encryption for all media and files
- Secrets managed via cloud secret store — no sensitive configuration in plain text
- Container images scanned for vulnerabilities on every push
DSGVO.
- Live chat widget built with GDPR requirements in mind — cookie consent integration respects the host site's settings
- Data retention configurable per company
- Data export and deletion available on request
- Singapore PDPA: Data Protection Officer appointed, see our Privacy Policy for details
Fragen zur Sicherheit?
Contact us at [email protected] or use the Kontaktformular.