WhatsApp, Zalo, LINE, Telegram, Messenger and more
Your AI customer-service agent that learns your business.
Fiko answers customers like a real agent, learns from your team's corrections, and uses your business information across the chat apps your customers already use.
- 30 days free
- Every feature included
- No credit card
Example conversation for a demo clothing shop
It doesn't just reply.It understands your business.
Give Fiko the information your team already uses. When a customer asks, it checks that first, so the answer is about your shop, not the internet.
Fiko checks your business information
- Products
- Inventory
- Policies
- FAQ
- Past conversations
When you correct Fiko,it learns.
Your return policy changed last month and nobody told the AI. Here's what happens next.
What Fiko knows about your shop
- Customer asks
- Fiko answers
- Your team corrects it
- Fiko keeps the correction
- Better answer next time
and around again, with every conversation
The more your business teaches Fiko, the more useful it becomes.
What your team teaches Fiko is saved as knowledge for your business and kept private to your account. It's your shop's knowledge growing, not a new AI model.
Don't make your AIstart from zero.
Your team has already answered most of your customers' questions. Every conversation your team handles in Fiko becomes knowledge, and where supported you can bring older conversations in too.
Your past conversations
Do you ship to Da Nang?
Your team: Yes! 2–3 days, free over 500kÁo linen có size XL không shop?
Your team: Dạ linen chỉ có S đến L ạ
Can I change my order after paying?
Your team: Within 2 hours, just reply hereDo you have a store in Bangkok?
Your team: Online only for now, we ship in 4–6 daysWhat Fiko learns from them
Business knowledgeNothing yet. A new AI would start here.
You decide which conversations Fiko learns from. It only uses the channels and history your business connects.
Your AI should knowwhat you sell.
A chatbot that guesses about stock costs you sales. Give Fiko your product information and it answers from the numbers.
Try it: change the stock for black, size M.
| Product | Size | Stock |
|---|---|---|
| Tee, black | S | 12 |
| Tee, black | M | |
| Tee, black | L | Sold out |
| Tee, white | M | 9 |
Your customers are everywhere.Your AI can be there too.
Customers message you on the app they already use. Fiko answers all of them from one place, with the same knowledge.
Do you ship tomorrow?
Hi, what's your return policy?
Size M màu đen còn không shop?
Is the store open on Sunday?
Can I pay cash on delivery?
Do you have this in white?
My parcel arrived damaged
One Fiko agentAll conversations7 open
Mai TranAnswered by FikoSarah LimAnswered by FikoTuan NguyenAnswered by FikoPloyAnswered by FikoAndreiAnswered by FikoHanaAnswered by FikoVisitor 4821Handed to LinhWorks with WhatsApp (via Meta, Gupshup or WATI), LINE, Zalo, Telegram, Facebook Messenger, your website chat widget, and email in beta (Gmail, Microsoft, SES).
Let your team handle the hard parts.Let Fiko handle the repetitive ones.
Fiko takes the repeats
The same twenty questions, all day, in every language.
- Is this in stock?Inventory
- What's your return policy?Policy
- Do you ship to Singapore?Shipping
- Còn size M không shop?Inventory
- What are your opening hours?FAQ
- Can I pay cash on delivery?FAQ
- Where is my order?Past replies
- Do you have this in white?Inventory
- How long is delivery to Da Nang?Shipping
- Is there a discount for students?Policy
Your team takes the rest
When Fiko isn't confident, it hands the chat to a person with the full conversation attached.
"The dress arrived torn and I need it for a wedding on Saturday. What can you do?"
Handed to Linh, not a routine question"We'd like 200 tees with our logo for a company event. Can we talk pricing?"
Handed to Bao, bulk order"I've ordered from you for three years and this is the first time something went wrong."
Handed to Linh, loyal customerYour agents stay in every conversation they need to be in. They just stop typing the same answer forty times a day.
Ready to give your business an AI agent?
Teach it your business. Let it handle the repetitive conversations.
Try Fiko free- 30 days free
- Every feature, every channel
- No credit card
- Cancel anytime
Questions before you start
Anything else, ask us on the contact page.
Is Fiko really free?
Yes, for 30 days, with every feature and every channel, and you don't need a credit card to start.
After the trial, Fiko is $40 per agent seat per month and you can cancel anytime. Details on the pricing page.
Does Fiko sound like a normal chatbot?
It answers from what your business has taught it: your team's replies, your documents and your corrections. When it isn't confident, it hands the conversation to your team instead of making something up.
Can I teach Fiko about my business?
Yes. The quickest way is to open a test chat, ask the questions your customers usually ask, and answer them yourself. You can also connect product docs, wikis, Notion or API specs as private knowledge.
Can I correct Fiko when it gets something wrong?
Yes. Your team's replies and corrections become part of Fiko's knowledge for your business, so the next answer uses the right information.
Can Fiko use my product or inventory information?
Yes. Add your product information to Fiko's knowledge, for example as documents, a Notion workspace or an API spec, and Fiko answers from it.
Can I import my previous customer conversations?
Every conversation your team handles in Fiko is added to its knowledge automatically. Importing older history from other tools depends on the channel.
Which customer channels can Fiko work with?
WhatsApp (through Meta, Gupshup or WATI, so you can keep your existing provider), LINE, Zalo, Telegram, Facebook Messenger, a chat widget for your website, and email in beta with Gmail, Microsoft and SES.
Can humans take over conversations?
Yes. Your agents can step into any conversation, and Fiko hands chats to your team when it isn't confident.
Your AI agent is ready.
Teach it your business. Let Fiko handle the conversations.
Try Fiko freefiko.ai